Leveraging Technology to Create Affordable Financial Services
📱 Mobile App Data Collection
This page details our data collection practices specifically for the GoRealo mobile applications available on iOS App Store and Google Play Store, in compliance with app store requirements and privacy regulations. Last Updated: September 26, 2025. See our Terms of Use and Privacy Policy for full details.
Overview of Data Collection
The GoRealo mobile application collects limited data to provide mortgage lending services, enhance user experience, and comply with financial regulations. We minimize collection to essentials (e.g., no sensitive info like SSNs in the app—handled via secure website). We are committed to transparency about our data practices and protecting your privacy.
256-bit
Encryption
GDPR
Compliant
CCPA
Compliant
Types of Data We Collect
📋 Personal Information
Identity Information:
- Full name
- Real Estate License Number
Contact Information:
- Email address
- Phone numbers
- Mailing address
💰 Financial Information For Borrowers
Income & Employment:
- Employment history
- Salary and income estimates
- (Tax returns/W-2: Via website upload, not app)
- Bank statements (summaries)
- Investment accounts (estimates)
Credit & Debt Information:
- Credit score estimates
- Existing loans and debts (summaries)
- Payment history (estimates)
- Asset information (estimates)
- Liabilities (estimates)
- (Full reports: Via website, not app)
🏠 Property Information
- Property address and details
- Property value and appraisal (estimates)
- Property type and use
- Purchase price and down payment (estimates)
- Property insurance information
- HOA fees and property taxes (estimates)
📱 Technical & Usage Data
Device Information:
- Device type and model
- Operating system version
- App version
- Device identifiers (IDFA/GAID)
- Screen resolution
Usage Analytics:
- App usage patterns
- Feature interactions
- Session duration
- Crash reports
- Performance metrics
- Cookies/local storage (for analytics and service improvement)
📍 Location Data
User Consent Required: We do not collect location information.
📄 Documents & Media
Document Uploads:
- Pay stubs and tax documents (summaries)
- Bank statements (summaries)
- ID verification documents (photos)
- Property documents (photos)
- (Full docs: Via website, not app)
Camera & Photo Access:
- Document photography
- ID verification selfies
- Property photos
- Signature capture
Accuracy of User‑Submitted Content: GoRealo does not verify, endorse, or guarantee the accuracy of user‑submitted content. Users (including real estate agents) are responsible for ensuring any content provided is accurate, complete, lawful, and MLS‑compliant.
How We Use Your Data
🏦 Mortgage Services
- Process loan applications and pre-approvals
- Verify identity and prevent fraud
- Assess creditworthiness and loan eligibility
- Facilitate loan closing and funding
- Provide customer support and account management
📊 App Improvement
- Analyze app performance and user experience
- Fix bugs and technical issues
- Develop new features and improvements
- Optimize app speed and reliability
- Conduct A/B testing for better user experience
🔒 Security & Compliance
- Detect and prevent fraudulent activities
- Comply with federal and state regulations
- Maintain audit trails for regulatory purposes
- Protect against cyber threats and data breaches
- Verify user identity and authorization
📢 Communication
- Send loan status updates and notifications
- Provide customer support and assistance
- Share important account information
- Send regulatory disclosures and notices
- Marketing communications (with consent)
Data Sharing and Third Parties
Cookies & Tracking Technologies
We use cookies and similar tracking technologies (including local storage and device identifiers) to enhance your experience, improve our Services, and analyze performance. These may be set by us or by third-party providers such as Google Analytics, Firebase, and the Google My Business API. Cookies may collect information such as your IP address, device type, browser type, usage patterns, and location (if enabled).
You can manage or disable cookies through your browser or device settings. Disabling cookies may limit certain features or functionality of the Services.
App Permissions
Data Security Measures
Encryption
256-bit AES encryption for data at rest and TLS 1.3 for data in transit
Biometric Security
Support for Touch ID, Face ID, and fingerprint authentication
Fraud Detection
Advanced AI-powered fraud detection and prevention systems
Secure Infrastructure
Secure cloud infrastructure with 99.9% uptime
Access Control
Multi-factor authentication and role-based access controls
Monitoring
24/7 security monitoring and incident response capabilities
Data Retention
Retention Periods
- Loan application records: retained for at least 7 years (regulatory compliance).
- Marketing and lead records: retained for up to 2 years, unless you request deletion sooner.
Note: Some data may be retained longer if required by law or for legitimate business purposes such as fraud prevention. Data is deleted upon account deletion or rights request.
Your Privacy Rights
🔍 Right to Know
You can request information about what personal data we collect, use, and share.
✏️ Right to Correct
You can request correction of inaccurate personal information we have about you.
🗑️ Right to Delete
You can request deletion of your personal data, subject to legal and regulatory requirements (processed within 30 days).
🚫 Opt-Out & Limits
Opt out of sharing/sale; limit sensitive data use. No discrimination for exercising rights.